Your front desk, open inside every AI.
Each hotel gets its own app in the assistants guests use, made to measure.
Two nights from 12 December, with a view of the sea.
Halden Hotels
The second one, please.
Booked. Confirmation H-48213Created in the hotel’s own system
Type your hotel’s name. An illustration; the prices are made up.
Merciagent builds each hotel its own app for AI assistants, made to measure. Guests and their personal agents find you under your own name, book at your rates, and the booking lands in your own system. You stay the merchant of record.
For the assistants your guests already use, ChatGPT, Claude and Gemini, and for personal agents such as Meta Muse that book on a guest’s behalf.
Made for your hotel, and no one else.
One app per hotel, fitted to how you sell. It knows your rooms, your rates, your members and your rules, and it speaks for you alone.
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Rooms and rates
Read live from your own systems. Only your rooms, only your prices, never a figure from memory.
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Your members
Tiers, points and vouchers apply, and members see their rate. They sign in on your side, never in the chat.
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The stay around the room
Airport transfers, spa, dining and experiences, offered with the booking or added afterwards.
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Your policies
Cancellation terms and fees shown before anything changes. A refund is a request you approve.
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What you know
Questions answered from your own pages. If you haven’t published an answer, it says so instead of guessing.
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Your manner
Your tone of service, in the guest’s own language, remembering what they told you last time.
Every key stays on your side of the desk.
Merciagent passes the guest’s request across the counter to your systems, and your systems do the selling. None of your four core assets passes through us.
You are the merchant of record
Your side of the desk
Bookings
Created natively in your own PMS or CRS.
Merciagent doesn’t create or hold them, and isn’t the system of record.
Guests
Identity, contact details and stay history stay on your systems.
Merciagent never builds up or reuses guest data.
Payments
Money moves between the guest and your existing acquirer.
Merciagent never touches funds.
Brand and rules
Rooms, rates, fulfilment and membership policies.
Merciagent passes on the request. Your system decides.
Merciagent’s side: a connection across the counter, with nothing kept.
Guests already ask AI where to stay. Hotels are rarely the ones answering.
82%
of what AI cites when it recommends hotels comes from OTAs and editorial media
With its own app, a hotel stops being quoted and starts answering: its rooms, its rate, its booking.
Open in about four weeks.
Your app sits on top of what you run today. There is nothing to migrate, and your website, your OTA channels and your team carry on as they are.
- Week 0
Connect your systems
Your PMS, CRS or booking engine, off the shelf or built in-house.
- Week 1
First rooms live
Your app answers from your live inventory, at your rates.
- Week 4
Full pilot
Search, rates, members and booking running end to end, with bookings landing in your system.
- Then
Listed in the assistants
Your own app where guests ask, kept in step with your inventory.
Works with ChatGPT, Claude and Gemini, and with personal agents such as Meta Muse, on top of the PMS, CRS and booking engine you already run.
Open your front desk in every AI.
Tell us which systems you run, and we’ll show you a working app for your hotel, built on your own inventory.